Members of CCPA have a responsibility to ensure that they are familiar with the Code of Ethics, to understand its application to their professional conduct, and to strive to adhere to its principles and values. Counsellors should also be familiar with the CCPA Standards of Practice, as well as with other sources of information which will assist them in making informed professional decisions. These include the laws, regulations, and policies which are professionally relevant to their working environment.

Members of the public who are not satisfied with the practices or behaviours of a CCPA member have the opportunity to submit a complaint to the CCPA Ethics Committee. CCPA is not regulated by statute and therefore its disciplinary procedures are not subject to the same administrative principles as are tribunals established by legislation. The CCPA is, however, committed to the principle of fairness and the procedures outlined herein are intended to ensure complaints are processed in an equitable fashion having regard to the interests of all parties and the geographical and financial limitations involved.