You have a Facebook page designed for your professional practice. You notice that one of the followers is a current client. They post many comments that identify themselves as your client. How would you handle this?
In this day and age of social networking this is an increasingly likely scenario. And if we are to be good digital citizens and demonstrate our e-professionalism we need to think about how to handle social media ethically.
What are the options for handling the above-mentioned situation ethically while working to maintain the relationship with the client? We could ‘block’ our client but what are the implications of that action for our relationship? Or would it draw even more attention to them? Do we post something publicly that addresses the client’s comments? Or..?
Our CCPA Code of Ethics (B 2) states, “Counselling relationships and information resulting therefrom are kept confidential.”
Hmm. How to preserve the client’s confidentiality and actually put a stop to the situation?
There is no easy answer for how to resolve this scenario!
*The views expressed by our authors are personal opinions and do not necessarily reflect the views of the CCPA