{"id":5591,"date":"2014-04-02T15:46:09","date_gmt":"2014-04-02T19:46:09","guid":{"rendered":"http:\/\/ccpa.scottbuckingham.ca\/blog\/?p=3414"},"modified":"2014-04-02T15:46:09","modified_gmt":"2014-04-02T19:46:09","slug":"ruthere","status":"publish","type":"post","link":"https:\/\/www.ccpa-accp.ca\/fr\/ruthere\/","title":{"rendered":"RUthere?"},"content":{"rendered":"

I\u2019ve written previously on the CCPA blog about crisis line services for youth that use text as their main method of communication.\u00a0 Many youth crisis line services in Canada and elsewhere have noticed there has been a shift away from making phone calls.\u00a0 Several crisis services have responded to this and have added live chat\/messaging\/email or texting as alternatives to phoning. \u00a0\u00a0Three Canadian examples are Youthspace.ca, YouthinBC.com <\/strong>and KidsHelpPhone.<\/p>\n

Why do youth use these types of crisis services via text?\u00a0 Well, it\u2019s the same reasons I\u2019ve mentioned before.\u00a0 It\u2019s mobile.\u00a0 You can use it anywhere. It\u2019s private.\u00a0 You can reach out for help and no one else needs to know that is what you are doing.\u00a0 It can be immediate.<\/p>\n

This past week, CBC\u2019s Spark program (which \u201cbrings you the latest in technology and culture\u201d)[1]<\/a> featured \u2018texting crisis lines for teens\u2019.[2]<\/a>\u00a0 Crisistextline.org and the Samaritans (http:\/\/samaritanshope.org\/index.php<\/a>) were interviewed.\u00a0 It\u2019s well worth 15 minutes of your time to listen to this portion of the program.<\/p>\n

The host of Spark, Nora Young, asked the question that is often asked – can teens get quality counselling online?\u00a0\u00a0 Both groups agree that it can be a medium to help a teen out of crisis.\u00a0 As Ron White of the Samaritans says, being able to use text \u201callows teens and young adults access to crisis services they would not have otherwise\u201d.<\/p>\n

<\/p>\n

In 2012 I heard a TedTalk by Nancy Lublin, CEO of Dosomething.org.\u00a0 Her social change organization is in regular text contact with youth.\u00a0 DoSomething was receiving messages from youth that were not just about social advocacy.\u00a0 Youth were texting about bullying, depression and abuse (to name a few of the issues). \u00a0One particular message inspired Ms. Lublin to create a 24\/7 text-only crisis line.\u00a0\u00a0 At the time of her TedTalk she was sharing her vision for the crisis line and seeking support.\u00a0 Crisis Text Line was launched in August 2013.<\/p>\n

Crisis Text Line\u2019s stated objectives are: \u201csupport youth in need, 24\/7, wherever they are, and use insights from our work to develop and share innovations in prevention, treatment, and long-term care\u201d.\u00a0\u00a0 In terms of sharing their insights they have partnered with MIT (and others) to do research on the data they collect from youth.[3]<\/a><\/p>\n

One of the first questions they researched was \u201cDo teens want a service that is reaching out to them and saying, \u201cIf you are in crisis, call us\u201d or do they simply want someone to listen?\u201d\u00a0 As you might expect, early data shows that teens are not as focussed on their crises as they are on building relationship and trust and having someone listen to them.<\/p>\n

With a million messages within the first six months of service there is a lot of data to analyse.\u00a0 \u00a0They already know about peak hours (3 \u2013 5 pm & 11 pm \u2013 4 am) and which days of the week certain issues are more likely to arise.\u00a0 I can see many potential practical applications.<\/p>\n

If it\u2019s the technology of choice for youth then maybe it\u2019s time it became our technology of choice for reaching them.<\/p>\n

There are, as I have previously mentioned in other blog posts, advantages (privacy, mobility, immediacy, etc.) and disadvantages (160 character limits, multitasking while texting, relying on client to protect their own privacy, etc.) to using texting for mental health services.\u00a0 We need to use our current best practices and best judgment with respect to offering texting services ethically and securely.<\/p>\n

Dawn M. Schell, MA, CCC, CCDP is an affiliate of Worldwide Therapy Online Inc.\u00a0 http:\/\/www.therapyonline.ca<\/a><\/p>\n

 <\/p>\n

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[1]<\/a> http:\/\/www.cbc.ca\/spark\/about.html<\/a><\/p>\n

[2]<\/a> http:\/\/www.cbc.ca\/spark\/blog\/2014\/03\/23\/crisis-texting\/<\/a><\/p>\n<\/div>\n

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[3]<\/a> Listen to the interview and check out their website to learn more about their data protection and research<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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