{"id":5393,"date":"2012-01-20T15:46:03","date_gmt":"2012-01-20T20:46:03","guid":{"rendered":"http:\/\/ccpa.scottbuckingham.ca\/blog\/?p=1680"},"modified":"2015-07-03T16:05:19","modified_gmt":"2015-07-03T20:05:19","slug":"having-a-crisis-lets-chat","status":"publish","type":"post","link":"https:\/\/www.ccpa-accp.ca\/fr\/having-a-crisis-lets-chat\/","title":{"rendered":"Having a Crisis? Let\u2019s Chat."},"content":{"rendered":"

Over the past several years Crisis lines across have begun to add online components to their crisis services.\u00a0 Based on conversations with people involved and research I have read — after years of successfully running crisis lines a pattern emerged of a significant drop in phone calls from the under 25s.\u00a0\u00a0<\/p>\n

As Robin Shantz noted in a 2006 article \u201cWe knew the problems youth are facing weren\u2019t going away.\u00a0 And it\u2019s not like youth don\u2019t have access to phones\u2026\u201d[1]<\/a>.\u00a0 What became apparent is that youth\u2019s help-seeking behaviour had changed.\u00a0 They wanted to be able to access crisis services online.\u00a0 As one messaging software company put it \u201c\u2026Increasingly people are not using the phone to seek help. Instead they turn to the tools they use elsewhere in their daily life: websites, live chat and text messaging\u201d.[2]<\/a>\u00a0<\/p>\n

<\/p>\n

And so crisis lines across Canada have been responding to those requests.\u00a0 Offering more options for people to connect with trained volunteers and\/or staff \u2013 live chat, email counselling and forum discussions.\u00a0 Edmonton\u2019s Crisis Support Centre says \u201cWe created online crisis chat because we wanted to make sure that people could get in-touch with us through whatever means they were most comfortable with.\u201d[3]<\/a>\u00a0<\/p>\n

Perhaps the most widely used is the Live Chat.\u00a0 Similar to telephone counselling crisis chat is immediate and done in real time [depending, of course, on the hours of service].\u00a0\u00a0<\/p>\n

YouthinBC was one of the first systems to come online in Canada.<\/p>\n

http:\/\/youthinbc.com\/<\/a>\u00a0<\/p>\n

Have a look at these services\u2026<\/p>\n

Kids Help Phone http:\/\/www.kidshelpphone.ca\/Teens\/AskUsOnline\/Chat-counselling.aspx<\/a>\u00a0<\/p>\n

Youthspace http:\/\/youthspace.ca\/<\/a>\u00a0<\/p>\n

Your life counts\u00a0 http:\/\/youth.yourlifecounts.org\/#<\/a>\u00a0<\/p>\n

This is by no means an exhaustive list! I wanted to do a brief introduction to the world of Online Crisis Chats.\u00a0 I will be talking more next time about the research that has and is being conducted on the use and effectiveness of these types of services.\u00a0\u00a0<\/p>\n

If you have any thoughts, questions or curiosities about this topic \u2013 please share.\u00a0<\/p>\n

All opinions expressed in this blogpost are personal.<\/p>\n

Dawn Schell, MA, CCC is an affiliate of Worldwide Therapy Online Inc.<\/p>\n

http:\/\/www.therapyonline.ca<\/a><\/p>\n

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[1]<\/a> http:\/\/dev.heretohelp.bc.ca\/publications\/visions\/first-responders-young-people\/prog\/3<\/a>\u00a0<\/p>\n<\/div>\n

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[2]<\/a> https:\/\/www.icarol.com\/Learn-more\/Case-studies\/Crisis-Chat-case-study<\/a>\u00a0<\/p>\n<\/div>\n

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[3]<\/a> http:\/\/www.crisissupportcentre.com\/get_support_now\/online-crisis-chat\/<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Over the past several years Crisis lines across have begun to add online components to their crisis services.\u00a0 Based on conversations with people involved and research I have read — after years of successfully running crisis lines a pattern emerged of a significant drop in phone calls from the under 25s.\u00a0\u00a0 As Robin Shantz noted […]<\/p>\n","protected":false},"author":1001008,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[66],"tags":[],"class_list":["post-5393","post","type-post","status-publish","format-standard","hentry","category-online-counselling"],"acf":[],"yoast_head":"\nHaving a Crisis? 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